JOB DESCRIPTION:

• Root Cause Identification
• Review the performance of the company and identify the root cause of non-performing key performance indicators.
• Collaborate with the heads and assist in suggesting solutions for improvement
• Monitoring
• Develop Dashboards to monitor each initiative and performance indicators to analyze if we are on track from time to time.
• Give feedback to department heads if they are on track or need to realign to their performance evaluation, workload coordination, and performance management.
• Reporting and Suggestion
• Write detailed reports, present findings, and give business suggestions to the Manager
• Report to the Corporate Strategy Manager the performance dashboard for transparency of corporate strategic movement status regularly.
• Review and Analyze
• Analyze and come up with the best suggestion of W-Tech’s gap and corporate status by Org Chart efficiency,
• JD, correct manpower support, process efficiency, workflow, and tool management
• Review process documentation to ensure processes are cost-efficient, rational, risk-mitigating, and aligned to the company’s requirements
• Successfully accomplish ad hoc tasks and responsibilities assigned by the Manager within the agreed SLA

REQUIREMENTS:

• With 2+ years of experience in process/continuous improvement
• With Six Sigma Green Belt Certification
• With experience in Data Presentation tools like Tableau, PowerBI, DataStudio, etc.
• Advanced skills using MS Office
• Strong process automation experience
• Strong analytical skills and proven ability to think strategically
• Preferably with 2+ years of experience in identifying and implementing process changes to improve efficiency or quality
• Excellent verbal and written communication skills with all levels of internal stakeholders
• Ability to both understand a business process from a workflow diagram and conceptualize it as an automated solution
• Willing to work beyond office hours, if necessary
• Can follow instructions as given by immediate supervisor
• Proficient in Operational Excellence, preferred
• Experience in designing or implementing a framework of continuous improvement, preferred
• Experience in hands-on implementation of continuous improvement programs and lean solutions, preferred

JOB DESCRIPTION:

• Ensures alignment and compliance of all changes to the Organizational Change Management framework
• Ensures approval of all change documents in alignment with stakeholders
• Support the Corporate Organization Manager to report on key change management activities
• Assist in managing and monitoring the end-to-end change lifecycle and identify process improvements where possible
• Assist in implementing and communicating intervention activities for the stakeholders
• Work collaboratively with stakeholders to identify gaps and provide recommendations
• Guide stakeholders with change-related concerns
• Prepare presentation materials and other documents as required
• Ensure data integrity of the Change Management dashboard
• Compile weekly reporting through the Change Management dashboard
• Collect and consolidate periodic adoption measurements
• Perform other duties as assigned by management

REQUIREMENTS:

• Bachelor’s degree in Information Technology, Psychology, Organizational Development, Management, or any related field
• With experience in project management
• With experience in change management
• Willing to work beyond office hours, if necessary
• Advanced skills using MS Office
• Good organizational skills
• Good interpersonal skills and ability to work as part of a team
• Ability to communicate effectively at several different levels and methods
• Ability to work in a self-directed, fast-moving, results-oriented environment
• Excellent command of written and spoken English
• Problem-solving and root cause identification skills
• Can follow instructions as given by immediate supervisor
• ITIL Foundation Certified, preferred
• Preferably with experience in planning, leading, and coordinating organization-wide change management efforts

JOB DESCRIPTION:

• Oversee all changes and risks and report its performance
• Ensures alignment and compliance of all changes to the Organizational Change Management framework
• Manage and monitor the end-to-end change lifecycle and identify process improvements where possible
• Work collaboratively with stakeholders to identify gaps and provide recommendations
• Create and implement intervention activities such as developing training materials and delivering training on the Org Change Framework & Risk Management Framework.
• Develop & produce clear and effective change and risk reports, metrics, dashboards, and roadmaps in line with agreed timeframes.
• Measure change and risk performance using appropriate systems, tools, and techniques
• Provide change and risk management guidance to all employees to improve the change success rate and risk mitigation success rate
• Ensures that projects and risks are properly documented according to the prescribed internal practice
• Manages change coordinators towards excellent customer support
• Support the Corporate Strategy Manager to report on key change management activities
• Ensure data integrity of the Change and Risk Management dashboard
• Perform other duties as assigned by management

REQUIREMENTS:

• Bachelor’s degree in Information Technology, Psychology, Organizational Development, Management, or any related field
• With experience in planning, leading, and implementing organization-wide change management efforts
• Willing to work beyond office hours, if necessary
• With 2+ years of experience in project management
• With 2+ years of experience in risk management
• Advanced skills using MS Office
• Good organizational skills
• Good interpersonal skills and ability to work as part of a team
• Ability to communicate effectively at several different levels and methods
• Ability to work in a self-directed, fast-moving, results-oriented environment
• Can follow instructions as given by immediate supervisor
• Excellent command of written and spoken English
• Problem-solving and root cause identification skills
• ITIL Foundation Certified, preferred

JOB DESCRIPTION:

• Coordinate and manage a wide range of employee concerns on regular basis in Adm fields.
• Support the various Admin functions (General Services, Logistics, Engineering and Facilities) to ensure the process is properly completed.
• Supports Adm superiors in different facets of Adm functions as needed.
• Assist in submission and/or monitoring of admin concerns submitted to government agencies as needed i.e. inspection of the building by LGU, and/or other regulatory bodies
• Handle employee adm grievances formally and informally, forward them to concerned department and follow up for resolution.
• Provide support and assistant on admin services like coordination with clients on office matters, repairs, maintenance, work permit, gate passes, endorsements etc. including dormitory/staff house of both locals and expats.
• Prepare report(s) and/or presentation(s) as needed and/or required.
• Work with internal HR for information and/or necessary guidance needed/required.
• Ensure effective workflows and processes with practical and standardized guidelines are in place to make sure of smooth and efficient flow of activities within the department.
• Accomplish and submit reports to management as required.
• Perform other tasks that are needed and/or required official instructed by superiors from time to time.

REQUIREMENTS:

• At least I year work experience as Junior Administrative Officer.
• Excellent communication skills with the ability to manage and motivate a team.
• College degree, preferably Management/Business Administration or equivalent
• Experience in Administrative function is a must
• Possesses customer service attitude.

JOB DESCRIPTION:

PRINCIPAL RESPONSIBILITIES:

• Conducts annual training and development Training needs assessment.
• Develops training and development programs and objectives.
• Obtains and /or develops effective training materials utilizing a variety of media.
• Trains and coaches managers, supervisors and others involved in employee development efforts.
• Plans, organizes, facilitates and orders supplies for employee development and training events.
• Develops and maintains organizational communications such as intranet bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.
• Conducts follow-up studies of all completed training to evaluate and measure results.
• Assess the success of development plans and help employees make the most of learning opportunities.
• Help managers develop their team members through career pathing.
• Track budgets and negotiate contracts with technical training providers and accreditations.
• Modifies programs as needed.
• Exemplifies the desired culture and philosophies of the organization.
• Works effectively as a team member with other members of management and the HR staff.
• Monitor employee performance and assist development of Succession Planning

REQUIREMENTS:

• Candidate must hold a bachelor’s degree in relevant field
• At least 2-year experience designing and implementing employee development programs.
• Preferably with extensive work experience in IT Industry.
• Effective organizational skills
• Excellent verbal and written communication skill
• Strong presentation skill
• Adept with a variety of multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.

JOB DESCRIPTION:

• 6 DAYS A WEEK – SHIFTING SCHEDULE
• (Report Onsite (Store)/ Stay-In) Mixed Set Up

REQUIREMENTS:

• Must be at least High school graduate
• At least 1 to 3 years of experience
• At least 5’5 in height (Can start immediately. Must be a resident of Paranaque and Male.)

JOB DESCRIPTION:

• Assist other Chef and fellow team members with food preparation and cooking;
• Sets up and stocks food items and other necessary supplies.
• Preparing foods which involves cutting, chopping vegetables, stocking stations, organizing ingredients, and preparing sauces.
• Cooks’ food items by grilling, frying, sauteing, and other cooking methods to specified recipes and standards.
• Ensure that waste management principles including correct separation of wet and dry waste are adhered to ensure that health and safety standards are followed.
• Maintain cleanliness and complies with food sanitation requirements by properly handling food and ensuring correct storage.
• Cleans and sanitizes cooking surfaces at the end of the shift.
• Comply with all food hygiene and HACCP standards;
• Performs inventory checks and completes food storage logs as needed.
• Perform other tasks that the superiors may assign from time to time.

REQUIREMENTS:

• Proven experience in a Line Cook role
• Excellent use of various cooking methods, ingredients, equipment and processes
• Ability to multitask and work efficiently under pressure
• Knowledge of best cooking practices
• Culinary school diploma is a plus
• Experience in a Korean restaurant/cuisine is also a plus
• Minimum 1 year experience in hotel/resort
• Excellent customer service skills
• Flexibility to work nights, weekends & holidays

JOB DESCRIPTION:

• Based on the Sales Invoices, Packing List (PL) or DR’s received by Warehouse Receiving Clerk, the System Inventory Clerk shall be responsible for encoding the actual quantity received. He/she shall ensure that the quantity encoded is accurate and complete.
• The System Inventory Clerk shall forward the duplicate copy of Sales Invoices, Packing List (PL) or DR’s to Warehouseman for quality inspection, while the original copy to Purchasing, must be forwarded to Warehouse Supervisor.
• The System Inventory Clerk also encodes all received items in Inventory Management System or Warehouse Management System provided by GQ Intended for warehouse inventory.
• Validate all items encoded in the Inbound-Outbound Monitoring (Excel File) versus actual items in each Bin Location.
• Ensure all quantities in Inbound-Outbound Monitoring are tallied with the actual count.

REQUIREMENTS:

• Encode all the details of Stocks in Manual Inventory Sheets during Pre-Count.
• Print the Manual Inventory Sheets for the actual Monthly Inventory.
• Assist during the physical counts conducted by Inventory Audit Officer/General Accounting from OTHER Stores/Branch.
• Process the DR or Delivery Receipt once we have delivery.
• Conduct daily validations of Stocks.
• Investigate and analyze all discrepancies or loses from Receiving and Deliveries.
• Assists the stores in their Monthly Inventory if needed.
• Duties which may be assigned from time to time.

JOB DESCRIPTION:

• Prepare tax returns and reports on a timely basis (Monthly, Quarterly, Annually, etc.), maintain records, analyze and research complex tax issues.
• Review tax computations to ensure that they are computed in accordance with relevant tax laws in the Philippines.
• Analyze tax regulations and recommend policies that minimize tax burden.
• Ensure compliance with applicable tax laws in the Philippines.
• Conduct trainings and or provide timely updates of new tax/compliance regulations/standard.
• Advise management on the impact of new tax laws/provisions/regulations.
• Coordinate, negotiate and provides support during tax audits.
• Submit all ACCURATE reports required ON TIME
• Coordinate outsourced tax preparation work.
• Monitor permits and registrations with SEC, BIR and LGUs. Process renewal of business permits and assist the external party with the processing of requirements for SEC Amendments and business permit application.
• Process BIR registration and updating of company’s information.
• Perform tax planning and projection to manage taxes.
• Ensure the accuracy and timeliness of accounting entries for tax filing.
• Act as point person for the external audit and lead the team for the preparation of Audited Financial Statements.

REQUIREMENTS:

• Must possess at least a Bachelor’s Degree in Accounting, Finance, Business with an emphasis in Taxation, or any related field
• Must be a Certified Public Accountant
• At least 3 – 5 years working experience in tax accounting, reconciliation and BIR assessments
• Must have experience/handled engagements/audits dealing with and conferring with BIR
• Must have knowledge in preparation of all tax filings and reporting in compliance with BIR
• Required skill(s): keen to detail, excellent communication skills, flexible/adaptable
• Good oral and written communication skills (and has leadership potentials)
• Must be experienced in using Microsoft Word and Excel
• Experience advantages: Tax Compliance

JOB DESCRIPTION:

• Must be at least High school graduate
• At least 1 to 3 years of experience
• At least 5’5 in height (Can start immediately, Must be a resident of Paranaque and Male.)

JOB DESCRIPTION:

• Candidate must possess at least a Bachelor’s/College Degree , any field.
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably 1-4 Yrs Experienced Employees specializing in Human Resources or equivalent.

REQUIREMENTS:

• To coordinate with the Recruitment Coordinator for new requirements, new strategies, calendar of events to attend, and other related recruitment concerns.
• To collaborate with Sourcing Specialists to identify each position’s requirements
• To review online portfolios and resumes to pre-screen candidates.
• To manage candidate’s Curriculum Vitae in Company standard Format for client’s endorsement
• To send recruiting emails and communicate with potential candidates
• To manage and retrieve candidates information in our Applicant Tracking System and other internal databases.
• To conduct initial assessment either phone or face to face interview with the potential candidates.
• To coordinate accordingly with the Hiring Manager or Client’s point person regarding interview schedule arrangements.
• To communicate with shortlisted candidates regarding interview arrangements and make sure that they were constantly reminded in showing up during the interview.
• To conduct background check to all shortlisted candidates
• To consolidate endorsements list and updates to coordinate to Recruitment Coordinator and Client’s Point person.
• To support in sourcing and hiring for niche roles both in the technical and back office areas, primarily on managerial and C-Level positions.
• To meet the established individual daily, weekly and monthly KPI target, as well as assist in the team’s overall performance.
• To prepare weekly, monthly, quarterly and annual hiring status reports
• Job Types: Full-time, Permanent

JOB DESCRIPTION:

• Coordinate and manage a wide range of client admin concerns on regular basis.
• Support the various Admin functions (General Services and compliance) to ensure the process is properly completed with accuracy and on time.
• Supports Admin superiors in different facets of Admin functions as needed.
• Assist in submission and/or monitoring of admin concerns submitted to government agencies as needed i.e. inspection of the building by LGU, and/or other regulatory bodies.
• Handle client’s Admin grievances formally and informally, forward them to concerned department and follow up for resolution.
• Provide support and assistant on admin services like coordination with clients on office  matters, repairs, maintenance, work permit, gate passes, endorsements etc. including  dormitory/staff house of both locals and expats.
• Prepare report(s) and/or presentation(s) as needed and/or required.
• Work with internal HR for information and/or necessary guidance needed/required.
• Ensure effective workflows and processes with practical and standardized guidelines are in place to make sure of smooth and efficient flow of activities within the department.
• Accomplish and submit reports to management as required.
• Perform other tasks that are needed and/or required official instructed by superiors from time to time.

REQUIREMENTS:

• College degree, preferably Management/Business Administration or  equivalent
• Experience in Administrative function is a must
• Can speak, read and converse in Mandarin

JOB DESCRIPTION:

• Ensure accuracy of the information in the incident tickets
• Ensure tickets are acknowledged, resolved, and closed within the agreed SLAS
• Ensures all incident reports are properly addressed to respective teams for feedback and improvements
• Ensure that incident tickets are properly documented for closure
• Conduct ticket reviews and quality audits
• Delegate tasks and set deadlines
• Informs the Problem Management Team of problems arising from incidents
• Initiates and facilitates the Critical Incident Management War Room meetings when needed
• Provide timely updates to stakeholders during Critical Incident War Room meetings
• Conduct the Post Incident/Post Mortem Review after each incident
• Monitor the team’s KPI performance
• Provide coaching and feedback to Incident Coordinators
• Communicate with the team about Department goals and performance
• Reports to the Incident Manager for team operation and performance issues and concerns
• Act as a point of escalation for Incident Management issues and concerns during the shift
• Ensure that the team adheres to the Incident Management Processes and Policies
• Ensure Timely generation of daily/weekly and other relevant Incident Management reports
• Contribute to department process and policy improvements
• Continuously improve Customer Satisfaction ratings

REQUIREMENTS:

• Bachelor’s Degree, preferably in an IT-related field
• At least 3 years of relevant experience in Incident Management in a Supervisor or Team Lead role
• Team Player and strong interpersonal skills
• Strong verbal and written communication skills, with the ability to translate technical information to business terminology
• Ability to communicate across different business units
• Able to create and maintain detailed documentation
• Possesses strong attention to detail
• Analytical and Critical thinker
• Time-management skills
• Knowledgeable with Incident Management performance metrics
• High-level understanding of multiple IT platforms (i.e. Cloud, Network and System Appliance, Monitoring tools, Cloud Flare, Security and Programming skills)
• Knowledge/experience working with ITSM ITOP, Service Now, Fresh Service, or any ticketing system
• Experience working with NOCs is a plus

JOB DESCRIPTION:

• Investigating user experience design requirements for our suite of digital assets. Developing and conceptualizing a comprehensive UI/UX design strategy for the brand.   Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
• Designing UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets.
• Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.
• Collaborating with the marketing team, and internal and external designers to ensure the creation and delivery of tailored experiences for the digital user.
• Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior.
• Adhering to style standards on typography and graphic design.

REQUIREMENTS:

• A bachelor’s degree and a minimum of 2 years UI/UX design experience for digital products or services.
• A portfolio of professional UI/UX design work for both web and mobile platforms. Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, and Adobe Creative Suite.
• A team player but can work independently too.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.

JOB DESCRIPTION:

• Filling and proper maintenance of employee’s 201 file and paper work
• Safe keeping and documentation of all HR Operations documents
• Collecting and transmitting of OGEL Requirements for application and processing
• Ensure all new employee files are updated and filing is completed on a regular basis
• Pulling out of employee documents as needed
• Secure documents of move in and out of employees
• Attending to HR Files Audit
• Scan and upload soft copy of requirements to 201 Bank
• Ensure that the 201 Bank is complete, accurate, and updated
• Prepare 201 folder and ensure the completeness of requirements
• Make photocopies, do filing, and perform other clerical functions as needed
• Attend and actively participate in regular team meetings
• Provide support and cover for the HR Specialist when needed
• Participate in the wider HR Team providing input and support to other professional areas as and when required.
• Answer employee requests and questions
• Assists the managers and co-department staff in performing general HR functions
• Monitor and give updates to the HR Managers and Supervisors on matters related to concerns coming from other Departments that are made through Fresh Service
• Gather, input, and update HR KPI Dashboards and templates including OD, Projects, Trainings, among others
• Perform other functions as may be assigned from time to time

REQUIREMENTS:

• 21 to 25 years old
• Bachelor’s College Degree in Human Resource Management, Psychology or equivalent.
• Male or Female
• Fresh graduates are welcome to apply.
• Computer literate and proficient in the use of Microsoft word and excel including reporting skills as well as email and the internet.

JOB DESCRIPTION:

• The Accounting Assistant’s work focus on accounts receivable and accounts payable.
• In addition, they help with collections, billing, receipts safekeeping and journal entries.

REQUIREMENTS:

• A Graduate of Bachelor of Science in Accountancy, Commerce or Management Accounting
• At least 1 year relevant experience working in accounting and finance
• Detailed oriented, analytical, strong organization skills, proven to meet deadlines, work well under pressure
• Possess the ability to manage time efficiently and prioritize effectively
• Can work with Less supervision
• Good interpersonal skill
• Experience in XERO

JOB DESCRIPTION:

• Planning concepts by studying relevant information and materials.
• Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
• Preparing finished art by operating necessary equipment and software.
• Coordinating with team members and stakeholder as necessary.
• Contributing to team efforts by accomplishing tasks as needed.
• Communicating with clients about layout and design.
• Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as photoshop.
• Reviewing final layouts and suggesting improvements when necessary

REQUIREMENTS:

• Bachelor’s degree in graphic design or related field.
• 2 years’ experience as a graphic designer.
• Demonstrable graphic design skills with a strong portfolio.
• Proficiency with required desktop publishing tools, including Photoshop, InDesign Quark, and Illustrator.
• A strong eye for visual composition.
• Effective time management skills and the ability to meet deadlines.
• Able to give and receive constructive criticism.
• Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
• Experience with computer-aided design.

JOB DESCRIPTION:

• Monitor Shufflers dealer’s rotation to ensure adequate staffing in every shift to meet the cards demand
• Communicates and coordinates with Gaming Operation personnel to ensure smoothness and efficiency of shuffle room operation
• Training and supervising new and old shufflers
• Overseeing of overall Shuffle room facilities and equipment
• Coordinate with Sr Shuffle Room Supervisor for any request of services, materials, supplies, furniture and equipment related to Gaming Department
• Safekeeping of Studio Paraphernalia
• Coordinates with Studio Manager for any game enhancement and new releases for smooth launching

REQUIREMENTS:

• Female
• At least 5 years relevant work experience
• Gaming Supervisor, Shuffler Supervisor
• Conceptual and analytical thinking
• Oral Communication, report writing, and Presentation skill.
• Ability to guide others without force into a direction or decision
• Performs duty with positive moral values

JOB DESCRIPTION:

• Monitoring of Dealers Performance per shift, to meet Players Expectation with excellent service
• Ensure Effective and Efficient Table Settlement to prevent Customer complain ͻ
• Overseeing of Overall Operation to ensure Table uptime to ensure Table availability
• Suggesting ideas to improve gaming quality and performance that’s aligned with Department Strategic Planning
• To deliver Players expectation by providing quality of service thru Speed of Dealing, Accuracy and excellent Players interaction
• To deliver quality of service to meet the Players expectation by implementing effective and efficient Gaming Strategies to reduce Players waiting time
• To improve the quality of service by monitoring the Dealers Table performance
• To meet the company goal by suggesting new ideas that improves the Gaming Performance

REQUIREMENTS:

• Female
• At least 5 years relevant work experience
• Gaming Supervisor, Pitboss
• Conceptual and analytical thinking
• Oral Communication, report writing, and Presentation skill.
• Ability to guide others without force into a direction or decision
• Performs duty with positive moral values

JOB DESCRIPTION:

• Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc.
• Reconciling processed work by verifying entries and comparing system reports to balances
• Maintaining historical records.
• Paying employees by verifying expense reports and preparing pay checks.
• Paying vendors by scheduling pay checks and ensuring payment is received for outstanding credit; generally responding to all vendor enquiries regarding finance
• Preparing analyses of accounts and producing monthly reports
• Conduct reconciliation periodically, in accordance to reimbursement policies
• Clearing of vendor accounts
• Process employees’ system and manual claims and advances, which includes checking and verification of these payment requests against supporting documents (i.e. business, travel expense receipts, etc.) (if applicable), posting transactions in the system and clearing any employee advance (if applicable).
• Assists in the resolution of issues related to invoice processing with finance function of Affiliates
• Continuing to improve the payment process

REQUIREMENTS:

• Bachelor´s Degree, preferably in Accounting or Finance.
• At least 2 years of related professional experience, or equivalent combination of education and experience.
• Reasonable knowledge of bookkeeping principles.
• Experienced in interfacing with business customers in defining procurement service requirements or procurement/accounting information.
• Broad based experience in accounting and financial systems.
• Experience in interfacing with business customers in resolving payment issues

JOB DESCRIPTION:

• Responsible for dealing on table and maintaining correct gaming procedure in relation to studio strategy to meet player’s expectation
• Responsible for hosting and entertaining customers while following the standards of gaming policy in relation to studio strategy to meet player’s expectation and prevents customer complain
• Responsible for always looking pretty and presentable in front of the clients. Must maintain the BMI and beauty standard of the clients to meet player’s expectation

REQUIREMENTS:

• Willing to work full-time on a shifting schedule (holiday)
• Willing to be trained
• No visible tattoo / scars
• Fully vaccinated
• Age (20 to 27 years old)
• Female
• No experience required
• Fluent in Indonesia language and basic English knowledge

JOB DESCRIPTION:

• Manage account balances to discover outstanding debts or other inconsistencies
• Collect all information needed to calculate bills receivable (order amounts, discount rates etc.)
• Check the data input in the accounting system to ensure accuracy of final bill
• Issue invoices and bills and sent them to customers through various channels (mail, e-mail etc.)
• Match bank deposit slips and third party payment solutions to invoices.
• Confirm if payments are received thru various channels.
• Issue customer account statements periodically or whenever necessary
• Send reminders for payments and contact customers when assigned
• Update accounting records with new payments, balances, customer information etc.
• Answer questions and handle complaints from customers regarding bills

REQUIREMENTS:

• Bachelor´s Degree, preferably in Accounting or Finance.
• At least 2 years of related professional experience, or equivalent combination of education and experience.
• Proven experience as billing clerk
• Adherence to laws and confidentiality guidelines
• Proficient in MS Office (especially Excel); Working knowledge of relevant software (e.g. QuickBooks) will be appreciated
• Excellent math ability
• Good organizational skills
• Excellent communication skills

JOB DESCRIPTION:

SCOPE: 

• Report and work directly with Production Director and Production Technical Engineer Ɣ AV Support must see to it that all cameras, lights, microphones, mixers, cables, and other audio equipment in all tables/games are working well and in their proper setting at all times
• Ensure Camera alignment 24/7
• Strictly monitor and check all Studio appearance
• Ensure that audio and video output is clean and stable for streaming
• Responsible for the troubleshooting and resolving issues of the audio set up of each gaming table and responding to related issues
• Coordinate with technical team and ensure to produce good quality video live streaming

DELIVERABLE/GOAL:

• To make sure audio and video output is always of good quality to meet client’s expectations and for better interaction with players 24/7
• To be able to relate all issues to the team for quicker action
• To make sure to resolve issues within SLA/OLA
• To help improve studio services by maintaining and updating its facilities
• Update Studio Manual based on improvements and enhancement

FUNCTIONAL RESPONSIBILITY AND ACCOUNTABILITIES: 

• Strictly monitor all ALL Studio concerns
• Strictly monitor audio and video quality and make sure of its good quality output 24/7
• Responsible for resolving issues within SLA/OLA
• Performs a “Quick Action” on every situation before it becomes an Audio/Video Issue
• Is always focus on all DETAILED instructions given by PD, PTE, ATS and STS for troubleshooting and equipment replacement for emergency cases
• Utilize expertise in production and can help the Production Director and Production Technical Engineer in other production needs
• Sharing and offering creative ideas and solutions
• Responsible to submit weekly report

ADMINISTRATIVE RESPONSIBILITIES AND ACCOUNTABILITIES: 

• Coordinate and work well with Production Director and Production Technical Engineer before giving instructions to Administrative Staff
• Coordinate and work closely with Production Director, PTE, Production Designer, ATS and STS
• Coordinate and work well with Administrative Staff
• Responsible for equipment maintenance and cleaning
• Responsible is reporting issues within department

REQUIREMENTS:

• Bachelor’s degree in Multimedia Arts, Film/Video TV Production, Broadcast Technology, Video Technician or related field required or related field required preferred or a comparable on the job experience level
• 3~6 years plus working experience
• Must have working understanding of all aspects of studio production, especially directing and live studio streaming
• Experience in the use of television studio lighting and broadcast camera
• Familiarity with all video file formats and delivery system
• Must be able to communicate ideas both written and verbally
• Must be able to work independently and on a team
• Able to communicate clearly in both written and verbal English
• Strong attention to detail, excellent organizational skills, and the ability to effectively communicate
• Proven logical and analytical skills in Monitoring Service environment

JOB DESCRIPTION:

• Supervise the day to day functions related to Compensation and Benefits, timelines and deliverables of Timekeeping, Payroll, Benefits & OSH while directing and coaching team members
• Prepare needed all needed monitoring & report as required by the management.
• Process Timekeeping and payroll for Back Office, Expat and Managerial Position.
• Review and check outsourced employee & studio management.
• Serves as Temporary Project Manager & Lead Technical Support in Payroll System
• Support employees regarding Filipay concern
• Process & approver of Payroll ATM application for the Newly hired Employees
• Responsible in checking and updating Expat monitoring for Visa Deduction and Reimbursement, Ticket Allowance, Vacation Leave, Sick Leave and Expat Concerns
• Final checking of Expat Last Pay
• Serves as the main point person for compensation related activities and processes including but not limited to salary increase, job analysis, job evaluations, etc.
• Create a strong culture of recognition through the design (or re-design) of rewards and recognition programs
• Assists in managing annual benefits review and bid process including comparison of current plans to industry norms and adjusting plans to manage costs.
• assist in reviewing proposed salary adjustments in compliance with establish guidelines and recommends corrective and alternative actions to resolve compensation related problems
• Collaborates with peers to define Service Level Agreements, accountabilities and authorities for Total Rewards programs, policies, role relationships and procedures
• Overall signatories of all government documents like: SSS (Sickness & Maternity Benefits), Phil health, BIR & Pag-ibig
• Supervise all government remittance and transaction related to SSS, Philhealth, Pag- ibig and BIR.
• Supervise all processing of employee’s clearance form, checking of last pay computation and releasing of last pay check with proper documentation like Quitclaim forms and other support documents
• Translates HR strategic plans into specific action plans on Total Rewards; formulates and recommends strategies, policies and guidelines on these areas with a holistic HR perspective.
• Prepare report or document for DOLE related to Compensation & Benefits
• Monitor Employee’s Performance Increase
• Monitor Annualization & 13^th Month Pay of all employees
• Manages the HMO Contract & renewal.
• Endorsement & cancellation of HMO Benefits for those newly regularization & separated employees both Corporate and Individual Account.
• Checking and Validation of all medical result of newly hired employee
• Checking and validation of all medical certificate of employees
• Prepare all documentation needed by DOLE related to OSH

REQUIREMENTS:

• Candidate must be a college graduate; BSc/BA in Accounting/Business Administration is a plus
• Minimum of 1-year payroll/ HR department experience
• Significant experience working in multi-state payroll is a plus
• Solid working knowledge of tax code
• Proficient in MS Office and good knowledge of relevant software

JOB DESCRIPTION:

• As a Security Auditor, maintain and improve auditing guidelines of around company’s main service such as OS, DBMS, Web Server, WAS, Network devices (Switch, Firewall, VPN) 
• Testing the safety and effectiveness of individual components of cybersecurity defenses – Providing an overview of the audit processes / procedures / policies 
• Executing IT security Audits. Manage deviations. 
• Evaluating internal security systems, controls and policies 
• Find defects based on audit results. Tracking change management and follow-up
• Review security check results of each department. Find deviations, track change mgmt.
• Writing technical reports that analyze/interpret audit results
• Ability to learn fast, adopt fast based on STRONG self-motivation 
• At least one certification of ITIL v4 or COBIT 5 
• Ability to identify potential software and hardware vulnerabilities. Track change mgmt.
• Great organizational, time management, and problem-solving skills.

REQUIREMENTS:

• 5+ years of experience related security audit 
• Familiarity with security guidelines such as IBM GSD331 or ITCS104 
• CISA Certification 
• Coding Experience in coding languages like shell scripting, vbs, powershell etc. to automate and increase productivity during audit. 
• Experience leading enterprise organizations through a people, process, and technology transformation of building and operating legacy and public cloud. 
• Excellent communication and collaboration skills. 
• Exceptional analytical and technical aptitude. 
• Ability to speak and write in English fluently. 

JOB DESCRIPTION:

• Maintain and update contacts of suppliers
• Prepare and communicate all checks voucher preparation
• Assists in proper documentation of all payroll-related process
• Assists Jr. Treasury in acquiring relevant information to check the validity of the payroll register.
• Monitor accounts of W-Tech, 6th & 8th Floor
• Check Monitoring
• Maintain Check Online Library (Scanned Checks and Receipts)
• Documentation 
• Maintain and update bank details of employees (For payroll purposes)
• Communicate with suppliers

REQUIREMENTS:

• Age : 20 – 25 years old
• Graduate of Business Administration or any related course
• Female
• Have a background in general accounting
• Knowledge of cash management principles, banking systems and processes
• Basic mandarin knowledge (Written and verbal)
• Intermediate Microsoft office skills

JOB DESCRIPTION:

• Maintain and update contacts of suppliers
• Prepare and communicate all checks voucher preparation.
• Assists in proper documentation of all payroll-related process
• Assists Jr. Treasury in acquiring relevant information to check the validity of the payroll register.
• Monitor accounts of W-Tech, 6th & 8th Floor
• Check Monitoring
• Maintain Check Online Library (Scanned Checks and Receipts)
• Documentation
• Maintain and update bank details of employees (For payroll purposes)
• Communicate with suppliers

REQUIREMENTS:

• 20-25 yrs. Old
• Graduate of Business Administration or any related course
• Female 
• Have a background in general accounting. 
• Knowledge of cash management principles 
• Knowledge of banking systems and processes
• Strong attention to detail, excellent organizational skills, and the ability to effectively communicate. 
• Good communication and interpersonal skills 
• Intermediate Microsoft Office Skills
• Excellent interpersonal and relationship management skills within a multicultural business environment
• Willing to work extended hours
• Satisfactory level of work.

JOB DESCRIPTION:

• Operations
  • Manage the Cage and Offshore Accounting Departments
  • Oversee the Company transactions processing systems
  • Implement operational best practice
  • Ensure adequate controls are installed.
• Risk Management
  • Monitors financial performance by measuring and analyzing results, initiating corrective actions; minimizing the impacts.
  • Construct and monitor reliable control systems.
  • Ensure that record keeping meets requirements of the management.
  • Report risk issues to the CFO
• Accounting & Financials
  • Reports financial status by developing forecast; reporting results; analyzing variances; developing improvements.
  • Oversee issuance of Financial Information
  • Reports financials to the CFO
  • Oversees the Consolidation of the Financial Statements across all companies under the Holding company
• Planning
  • Assist in formulating company future directions and supporting tactical initiatives.
  • Monitor and direct the implementation of strategic business plans
• Management
  • Train finance unit on raising awareness and knowledge of financial management
  • Motivate and give clear direction and execution of task to the subordinates
• Account Management
  • Oversee billings issuance
  • Oversee issuance of clients contracts
  • Manage clients billing concerns and discrepancies
  • Manage collations of receivables
• Analytics 
  • Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
  • Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.
  • Design and build technical processes to address business issues.
  • Oversee the design and delivery of reports and insights that analyze business functions and key operations and performance metrics.
  • Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing and product teams.
  • Oversee the data/report requests process: tracking requests submitted, prioritization, approval, etc.
  • Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.
  •  Anticipate future demands of initiatives related to people, technology, budget and business within your department and design/implement solutions to meet these needs. 
  • Organize and drive successful completion of data insight initiatives through effective management of analyst and data employees and effective collaboration with stakeholders.

REQUIREMENTS:

• Degree in Management, Economics, Industrial Engineering is preferred
• Minimum of 5 years’ experience handling a team dedicated to Business Analytics with Experience of handling an Accounting Department
• Knowledge on Advanced Accounting Best Practices
• Knowledge on Advanced Project Management Best Practices
• Recent ERP Experience Required – Use of Netsuite is a huge plus 
• Perfect proficiency in the English Language (Written and verbal) 
• Perfect proficiency in the Mandarin Language (Written and verbal)
• Strong Management Skills Diverse multifaceted industries’ handling
• Excellent interpersonal and relationship management skills within a multicultural business environment
• Willing to work extended hours
• Can work with minimal supervision

JOB DESCRIPTION:

• To take ownership and responsibility for the Problem Management process and policies, ensuring continual service improvement that can be tracked and reported to show the benefits derived from Problem Management capabilities
• Work with Incident Management, Event Management, Change and Release
• Management, IT Department and Developer and other concerned department as required in the execution of problem management
• Manage and take ownership of problems to ensure these are logged, categorized, analyzed and resolved as required and to the agreed process
• Act as an escalation point for problems requiring management assistance to progress
• Act as “chair” where required for Problem Management forums and meetings
• Leads the development, implementation and evolution of the ITSM Problem
• Management process portfolio by defining goals, deliverables and KPIs to ensure the implementation of efficient and sustainable processes
• Utilizes various root cause methodologies to drive root cause analysis of business impacting incidents, including identification of corrective and preventative actions
• Ensures known errors databases are effectively maintained and utilized.
• Create and report the daily, weekly and monthly problem and improvement and KPI rate using dash boarding

SUPERVISION RECEIVED AND EXERCISED:

The Problem Manager shall report to the Service Delivery Head

JUSTIFICATION:

1. Will monitor all tasks status of Problem Coordinators

• • Acceptance and investigation of Problem Tickets
  • Identify root cause, work-around and permanent resolution with resolving teams
  • Monitoring of permanent resolution (implementation and validation)

2. Will initiate/align with Incident Manager to review ALL event tickets and trending and decide if needs Problem Ticket.
3. Will align with Incident Manager to review all Incident tickets and its recurring tickets and decide if needs Problem Ticket
4. Scrubbing of all Problem tickets
5. Review of all incident reports
6. Finalize copy of IR and make sure are signed by the involved resolving teams and Stakeholders
7. Endorse IRs to BOH for review and approval until closure
8. Weekly reporting to SDM and Product
9. Recommendation for improvement based on the result of root cause analysis and identified resolution.

REQUIREMENTS:

• Fluent in Mandarin & English (Written & Verbal)
• Must have experience in online gaming (Supervisor level or above at least 2 – 3 years)
• Must have experience in IT role
• Problem solving skill management process and policies

JOB DESCRIPTION:

• Closely follow voice of customers and improve the service to make customers happy.
• Monitor and audit the service quality, and have improvement plans to meet KPI targets.
• Take ownership of customer issues, and timely report incidents or trouble to related dept.
• Handle serious complaints and make case studies S. Recruit, train/test, briefing, mentor CS so as to have them meet the best service quality.
• Make CS reports and incident report.
• Develop service procedure, policies and standards, and also optimize the knowledge management.
• Contribute the ideas of product/service/system improvement.
• Make KPI plans and score CS performance

REQUIREMENTS:

• Bachelor/College Degree relevant field.
• 2 or more years of proven CS managerial position.
• Customer- Centric Attitude.
• Good in communication skills (oral & written) — English & Mandarin.
• Good motivator and ability to supervise and lead the team.
• Creative thinking, able to come-up with new ideas to improve customer service standards.
• Ability to work well under pressure.
• Confidence, patience, politeness, tact and diplomacy when dealing with difficult situations.
• Listening skills to understand exactly what customers require.
• Problem solving skills
• Knowledgeable using CRM platform or related tools.

JOB DESCRIPTION:

• Monitor and understand the graph from sales and customer service
• Perform client visits to get feedback, manage client expectations and collect data
• Come up with improvement plan and promotions to maintain existing clients and increase the number of clients
• Hear client complaints in terms of technical issues, marketing promotions, customer service quality
• Ensure the timely perform proper action when it comes to escalated issues that arise regarding the delivery of services to the clients
• Builds customer base by meeting with existing clients and educating them on the benefits of our services/products including new promotions and features
• Create weekly reports and meeting minutes
• Collaborate with CEO Office, Sales and Marketing to improve service and increase clients
• Conduct weekly check-ins internally (account team) and externally (with client) to manage all ongoing tasks, issues and points of communication at a client’s account
• Understand the client’s business, in order to: o Understand implications of decisions made on the day-to-day business
• Identify any potential pitfalls or issues that will impact the client in the short-term or long-term, even if the client has not explicitly called it out as an issue
• Maintaining and expanding relationships with existing clients

REQUIREMENTS:

• Customer- Centric Attitude
• Good in communication skills (oral & written) — English & Mandarin
• Good motivator and ability to supervise and lead the team
• Creative thinking, able to come-up with new ideas to improve customer service standards
• Ability to work well under pressure
• Confidence, patience, politeness, tact and diplomacy when dealing with difficult situations
• Listening skills to understand exactly what customers require
• Problem solving skills
• Knowledgeable using CRM platform or related tools
• Degree in Business, Sales, Marketing, Advertising or other related course
• Previous experience in client management
• Strong presentation and negotiation skills
• Exceptional organization and time management
• Exceptional people skills, for working with a range of colleagues and clients
• Ability to lead, motivate and persuade people
• Willingness to work for long hours, often under pressure
• Good market knowledge
• Excellent customer service skills
• Excellent knowledge in MS Office

JOB DESCRIPTION:

• 6 Days a week / on shifting schedule.

REQUIREMENTS:

• 123 driving license (professional driver).

JOB DESCRIPTION:

• The corporate subject matter expert on functional, system integration, system, automation.
• Develops an understanding of the products and incorporates this into the test requirements, design, cases, and scripts.
• Participates in requirements review and constantly communicates with the Product and Development team for alignment.
• Communicates with the team and with Product and Dev teams to ensure that testing designs (scripts, data, expected results, etc.) are clearly understood and all testing requirements are met.
• Adapts to the client and partner requirements and translates them to test cases.
• Design appropriate test plans and test cases to verify capabilities and system quality attributes as needed.
• Creates & Reviews required test scripts based on requirements documentation and traceability matrix, archives scripts in central storage for future reference and re-use.
• Converts medium to complex requirements and design documents into a set of test cases and scripts, ensuring compliance with methodology.
• Creates & reviews test scripts for change requests and/or project changes based on functional specifications or technical design documentation.
• Performs end-to-end and complex functional testing of the business process.
• Tests and validates software/defect fixes and new functionality.
• Analyzes data, recommend improvements and compiles reports based on findings.
• Prepare and review test summary reports and makes sure it is complete.
• Analyzes data, recommend improvements and compiles reports based on findings.
• Prepare and analyzes performance test reports based on API response time and UI page speed.
• Perform defect analysis with a focus on improving up-front software quality.

REQUIREMENTS:

• At least 2 years of Software Testing experience.
• Strong knowledge and understanding of QA functional areas including Functional, API, Integration, GUI, and Cross Browser Testing.
• Experience in using and interacting with REST API, WebSocket, and other web-based technologies is a must.
• Experienced with GitLab workflow is a must.
• Knowledge in any programming language (Python, Javascript, Php) is a plus.
• Experience with webpage, API performance testing and analysis of the result is a plus.

JOB DESCRIPTION:

• Understand company needs to define system specifications
• Plan and design the structure of a technology solution
• Communicate system requirements to software development teams
• Evaluate and select appropriate software or hardware and suggest integration methods
• Oversee assigned programs (e.g. conduct code review) and provide guidance to team members
• Assist with solving technical problems when they arise
• Ensure the implementation of agreed architecture and infrastructure
• Address technical concerns, ideas and suggestions
• Monitor systems to ensure they meet both user needs and business goals

REQUIREMENTS:

• Proven experience as a Technical Architect or Project Manager
• Hands-on experience with software development and system administration
• Understanding of strategic IT solutions
• Experience in project management and service-oriented architecture (SOA)
• Knowledge of selected coding languages (e.g. JavaScript, Java)
• Familiarity with various operating systems (e.g. Windows, UNIX) and databases (e.g. MySQL)
• Experience in cloud technologies (e.g. VMware)

JOB DESCRIPTION:

• Automation system routine job.
• Monitoring system service status and capacity.
• Ensure `Live-Game system service` capacity and utilization within the standard.
• Execution and deployment of `Change Request`.
• Formulate action plans and solutions for troubleshooting incidents and problems.
• Ensure end-to-end service quality can meet the defined OLA/SLA.
• Be able to process incidents and problems within OLA/SLA.
• Formulate action plans and solutions to enhance system availability and capacity.
• Formulate action plans and solutions to enhance workflow performance.

REQUIREMENTS:

• Have 5 years actual operational and maintenance experience with 2 of operating systems as follows:

1. 1. CentOS
   2. Windows Servers

• Have 5 years actual operational and maintenance experience with 1 of databases as follows :

1. 1. MySQL
   2. PostgreSQL
   3. Oracle

• Have 5 years of actual experience on backup and restore operating systems and databases.
• Have 5 years of actual experience as a system architect and integrations with 2 actual cases.
• Have 3 years actual operational experience with RDS on cloud service :

1. 1. Aliyun
   2. AWS
   3. GCP

• Have 3 years of experience in analyzing data flow.
• Have strong knowledge of TCP/IP.
• Have strong knowledge of Computer-science-introduction.
• Know how to develop with `bash shell script`.
• Know how to use `regular expression` with actual operational experience.
• Know how to use `Jenkins` with actual operational experience.
• Know how to use `GIT`.
• Have 5 years of experience in PHP installation and configuration.
• Have 5 years of experience in NGINX installation and configuration.
• Have 5 years of experience in Java installation and configuration.
• Have independent thinking.
• Have problem analysis and resolution capabilities for troubleshooting and debugging.

JOB DESCRIPTION:

• Automation system routine job.
• Monitoring system service status and capacity.
• Ensure `Live-Game system service` capacity and utilization within the standard.
• Execution and deployment of `Change Request`.
• Formulate action plans and solutions for troubleshooting incidents and problems.
• Ensure end-to-end service quality can meet the defined OLA/SLA.
• Be able to process incidents and problems within OLA/SLA.
• Formulate action plans and solutions to enhance system availability and capacity.
• Formulate action plans and solutions to enhance workflow performance.

REQUIREMENTS:

• Have 5 years actual operational and maintenance experience with 2 of operating systems as follows:

1. 1. CentOS
   2. Windows Servers

• Have 5 years actual operational and maintenance experience with 1 of databases as follows :

1. 1. MySQL
   2. PostgreSQL
   3. Oracle

• Have 5 years of actual experience on backup and restore operating systems and databases.
• Have 5 years of actual experience as a system architect and integrations with 2 actual cases.
• Have 3 years actual operational experience with RDS on cloud service :

1. 1. Aliyun
   2. AWS
   3. GCP

• Have 3 years of experience in analyzing data flow.
• Have strong knowledge of TCP/IP.
• Have strong knowledge of Computer-science-introduction.
• Know how to develop with `bash shell script`.
• Know how to use `regular expression` with actual operational experience.
• Know how to use `Jenkins` with actual operational experience.
• Know how to use `GIT`.
• Have 5 years of experience in PHP installation and configuration.
• Have 5 years of experience in NGINX installation and configuration.
• Have 5 years of experience in Java installation and configuration.
• Have independent thinking.
• Have problem analysis and resolution capabilities for troubleshooting and debugging.

JOB DESCRIPTION:

REQUIREMENTS:

• Work Experience – At least 3 years relevant work experience in same field.
• Knowledge, Abilities, Skills – IT Support, Online casino, Network and Server Skills
• Physical Demand – minimal physical activities
• Performance Expectations – satisfactory level of work

JOB DESCRIPTION:

FUNCTIONAL RESPONSIBILITY AND ACCOUNTABILITY

• On-call availability during outside working hours during emergency
• Maintain pro-activeness in enhancing and improving system application
• Advance knowledge in Network Monitoring Tools
• Makes recommendations on changes in hardware and network configuration to improve delivery and availability of service.
• Creates and maintains existing documentation as it relates to system configuration, troubleshooting and processes
• Implements the development and installation of new hardware and software
• Reviews work for compliance within the established guideline of national and international standards organization
• Serves as essential personnel and provides assistance in the event of an emergency
• Performs other duties as assigned
• Stays informed of new developments and technologies

REQUIREMENTS:

• At least 5 years relevant work experience
• Advance Server and Network Administration skills
• Analytical thinking
• Oral Communication, report writing, and Presentation skill.
• Ability to guide others without force into a direction or decision
• Performs duty with positive moral values

JOB DESCRIPTION:

• Create, define, develop and maintain the Configuration Management System of Wtech Solution
• Responsible for managing the day-to-day operational activities of the process and ensuring the CMDB effectively supports the needs of the ITSM process.
• Facilitates configuration management audits
• Reviews and approves significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed
• Works on developmental and operational teams to create and maintain configuration baselines supporting developmental and operational systems.
• Uses or recommends automated CM tools to implement CM policies and procedures
• Develops or modifies CM plans, policies, and procedures tailored to the complexity and scope of the developmental or operational system
• Prepare the weekly/Monthly/Annual configuration report

REQUIREMENTS:

• 1-2 years of experience in a retail setting
• College degree holder of any business management profession
• Should be of a smart appearance and articulate.
• Having a friendly and engaging personality.
• Knowledge of inventory system & techniques

JOB DESCRIPTION:

• Create, define, develop and maintain the Configuration Management System of Wtech Solution
• Responsible for managing the day-to-day operational activities of the process and ensuring the CMDB effectively supports the needs of the ITSM process.
• Facilitates configuration management audits
• Reviews and approves significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed
• Works on developmental and operational teams to create and maintain configuration baselines supporting developmental and operational systems.
• Uses or recommends automated CM tools to implement CM policies and procedures
• Develops or modifies CM plans, policies, and procedures tailored to the complexity and scope of the developmental or operational system
• Prepare the weekly/Monthly/Annual configuration report

REQUIREMENTS:

• 8+ years of expertise and leadership in Availability, Capacity and Configuration Management,
• Experience on Configuration Management Database (CMDB)
• Experience on ServiceNow or other ITSM tools
• High level understanding of multiple IT platforms (i.e. Cloud, Network and System Appliance, Monitoring tools, CloudFlare, Security, Database and Programming skills)
• Experience on Data center capacity management
• Excellent analytical, conceptual thinking, planning and execution skills
• Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies
• Bachelor’s degree or higher in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems and/or equivalent work experience.

JOB DESCRIPTION:

• Execute and evaluate manual or automated test cases and report test results.
• Review functional and design specifications to ensure full understanding of individual deliverables
• Work with the Team Lead QA and System Analyst for any functional and requirement concerns.
• Liaise with the development team for any bug or fixes required.
• Identify test requirements from specifications, map test case requirements, and design test coverage plan.
• Develop, document, and maintain functional test cases and other test artifacts like the test data, data validation, harness scripts, and automated scripts.
• Identify any potential quality issues per defined process and escalate potential quality issues immediately to management.
• Ensure that validated deliverables meet functional and design specifications and requirements.
• Isolate, replicate, and report defects and verify defect fixes.
• Measures and evaluates the performance of the software.
• Document and provide test report from kick-off to sign-off.

REQUIREMENTS:

• Should have a minimum of 6 years of work experience in a related field.
• Knows how to write concrete test plans and test cases for new projects.
• Knows STLC (Software Testing life cycle) process.
• Have adequate knowledge of Leisure and Casino card and table games.
• Broad knowledge of testing tools, methodologies, and automated testing processes.
• Broad knowledge of functional and structural testing design techniques.
• Knowledge of different Operating Systems (Windows, MacOS, Linux).
• Knowledge of any programming language is a plus.
• Knowledgeable in Automation Testing (Robot Framework, Selenium, Sikuli using PyCharm or Eclipse).
• Knowledge in Mobile Testing for iOS and Android
• Willingness to work overtime occasionally outside of normal business hours.
• Strong analytical skills are required.
• Proven ability to work independently, and as a team member.
• Is a good communicator and explains situations clearly.

JOB DESCRIPTION:

• Responsible for working with team members and system analysts in ensuring timely deliverables
• Responsible for ensuring that baseline performance is captured prior to a test execution stage
• Ensure that all performance test cases contain complete details such as description, steps, expected results, etc. and are well-maintained in test management tool prior to performance test execution
• Engage with colleagues to collaboratively solve problems during the building and execution of test scripts.
• Supports learning and development of the quality team members and ensures that blockers are escalated and resolved in a timely manner
• Drive the defect triage and maintain performance tests
• Oversee the performance of the team with regular mentoring and support to further develop their ability to manage their respective domains.
• Responsible for taking disciplinary action to correct team behavior if needed
• Develop and socialize performance test standards, strategy, processes, and controls
• Provide testing status through reports to the team and management

REQUIREMENTS:

• Candidate must possess at least Bachelor’s/College Degree in Computer Science/Information Technology or equivalent
• At least 8 Year (s) of working experience in the related field is required for this position
• Preferably at least 3 Years Experienced Employee specialized in IT/Computer – Software Quality Assurance or equivalent
• Experience in the online gaming environment is a plus
• Very strong verbal and written communication skills
• Fully fluent in English and able to understand and be easily understood in spoken and written English
• High energy, strong work ethics and a team leader

JOB DESCRIPTION:

• Proven software development experience in PHP for 5 years up.
• Solid experience of 3 years up in Laravel and Lumen with standard coding (artisan experience).
• Comfortable with WORDPRESS API creation but not limited.
• Experience in Payment Integration like stripe, gcash, dragon pay, etc.
• Experience 1 – 2 years on Linux environment (Setup server, installation of apache, MySQL, git, vhost, etc).
• Excellent understanding of creating API / Web Services with the above security standards.
• Experience with SOLID principles of programming.
• Must have project experience of 1 year in VueJS.
• Experience in web technologies including HTML, Bootstrap (CSS), JavaScript, AJAX, JQuery, lodash, POSTMAN.
• Experience on the implementation of Unit Testing.
• Must have self-initiative to do rigid testing.
• Excellent understanding of version control tools like GIT.
• Passion for best design and coding practices and a desire to develop new bold ideas.
• Good knowledge of relational databases like MySQL.
• Experience in database optimization and partition.
• Comfortable in creating systems documentation
• Comfortable with both object-oriented and procedural programming methodologies.
• Must have a passion for coding and programming. NOT a Bundy clock person
• Excellent understanding of the implementation of File Caching, CSS & HTML compressions.
• Must have successful portfolios to demo and demonstrate technologies used.
• Above average problem-solving skills.
• Must have knowledge and initiative on how to debug bugs of others’ works.
• Must know how to investigate issues/bugs of others’ works

REQUIREMENTS:

• Modifying existing code with new features available in current and future deployments of PHP/MySQL
• Efficiently handles tasks in a reasonable amount of time
• Creative mind to develop innovative and unique solutions to complex problems on high traffic websites
• Write clean well-designed code
• Produce detailed specifications
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
• Contribute in all phases of the development lifecycle.
• Develop and deploy new features to facilitate related procedures and tools if necessary

JOB DESCRIPTION:

• Design and deploy functional networks (LAN, WLAN, WAN)
• Configure and install routers and other network devices
• Monitor network performance and integrity
• Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure ξ Automate tasks and monitor their effectiveness
• Mentor team members on technical issues
• Create, oversee and test security measures (e.g. access authentication and disaster recovery) ξ Communicate with users when needed
• Maintain complete technical documentation
• Suggest improvements to network performance, capacity, and scalability
• Designing and implementing new network solutions and/or improving the efficiency of current networks
• Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS, and DHCP
• Configuring firewalls, routing, and switching to maximize network efficiency and security
• Maximizing network performance through ongoing monitoring and troubleshooting
• Investigating faults in the network
• Updating network equipment to the latest firmware releases
• Reporting network status to key stakeholders

REQUIREMENTS:

• Graduate Bachelor of Science in Accountancy, Bachelor of Science in Commerce major in Management Accounting

JOB DESCRIPTION:

• Lead the team in providing IT office support services across the entire organization.
• Provide strategic plans and manage and deliver IT projects and process improvements required to enhance IT office support services
• Manage the performance of the vendor and ensure agreed service levels are adhered to base on agreed contracts.
• Manage the inventory of the entire assets under the IT office
• Manage the performance and growth of the team and ensure the adequate workforce is in place and agreed SLA/OLA are achieved.
• Ensure the compliance of the IT office environment to the Corporate Information Security Policy.
• Evaluate technology risks in order to develop a network disaster recovery plan and backup procedures / Monitoring / Control of budget/expenses

REQUIREMENTS:

• More than 6 years professional experience in IT infrastructure and services *Hands-on experience managing all of the following: Active Directory (on premise), G Suite / Google Apps, Office 365, and other similar enterprise tools
• Strong experience supporting Windows servers/workstations and macOS in the workplace *Having experience on ISMS / ISO-27001 implementation
• Familiarity with physical and digital security best practices
• Project Management experience
• Knowledge of core network technologies and concepts (Routers/Switches, Firewalls, DHCP, DNS, etc.)
• Strong critical thinking and decision-making skills
• Ability to effectively influence, negotiate, and communicate with internal and external business partners, contractors, and vendors to get things done

JOB DESCRIPTION:

• Responsible for working with team members and system analysts in ensuring timely deliverables
• Responsible in ensuring that baseline performance is captured prior to a test execution stage
• Ensure that all performance test cases contains complete details such as description, steps, expected results, etc. and are well-maintained in test management tool prior to performance  test execution
• Engage with colleagues to collaboratively solve problems during the building and execution of test script.
• Supports learning and development of the quality team members and ensures that blockers are escalated and resolved in a timely manner
• Drive the defect triage and maintain performance tests
• Oversee the performance of team with regular mentoring and support to further develop their ability to manage their respective domains.
• Responsible in taking disciplinary action to correct team behavior if needed
• Develop and socialize performance test standard, strategy, processes and controls • Provide testing status through reports to the team and management

REQUIREMENTS:

• Candidate must possess at least Bachelor’s/College Degree in Computer Science/Information Technology or equivalent
• At least 8 Year (s) of working experience in the related field is required for this position
• Preferably at least 3 Years Experienced Employee specialized in IT/Computer – Software Quality Assurance or equivalent
• Experience in online gaming environment is a plus
• Very strong verbal and written communication skills
• Fully fluent in English and able to understand and be easily understood in spoken and written English
• High energy, strong work ethics and a team leader

JOB DESCRIPTION:

• Plan, organize, and execute enhancements to the existing game product as well as develop new game products
• Active involvement in the full product development lifecycle from conceptual phase thru product launch, including gathering product requirements, defining the product vision, creating preliminary design concepts, and working with Engineering to implement and iterate
• Overall product owner of the product and any related new products
• Work with customers and internal stakeholders to define requirements and specifications
• Conduct market, industry, and competitive analysis to drive product and business decisions
• Create business cases, road maps, and resource plans as necessary

REQUIREMENTS:

• Work Experience – over 5 years
• Knowledge- online casino business Industry
• Abilities-product design experience/Project experience/Critical thinking/Management skill
• Skills- product experience/Project experience & skills/Critical thinking/Management skill
• Work Environment- office/WFH
• Physical Demand-laptop/desktop/working phone/testing device
• Performance Expectations- handle product and make good performance &output

JOB DESCRIPTION:

• Delivering key upgrades to an established bespoke product used by all our customers. This includes product enhancements, new features, bespoke software development, and technical upgrades.
• New Products – Managing the overall delivery process from concept, right through to launch with key stakeholders.
• Data Migrations – Managing complex data migrations that includes player data, game data, payment data, financial and transactional history from external platforms and 3rd Party systems.
• Technical Integrations – Managing internal and external integration projects, ranging from internal back-office systems and product integrations, 3rd party wallet integrations, and 3rd party platform/software integrations.
• Compliance – Delivering key projects to meet the changes in compliance/certification guidelines across multiple jurisdictions and territories.
• Onboarding projects of new brands to the live casino network and all internal/external integrations required as a result.
• The gaming industry is a fast-moving and competitive environment, where our customers apply great pressure to differentiate themselves from the competition and to be first to market for any new content, features, and technical upgrades. A key role of the Project manager is to ensure they can not only thrive in this type of environment but can also effectively manage our clients’ expectations.
• You will have excellent interpersonal skills and the ability to work with a wide range of people, 3rd parties, clients, and senior management, working closely with all aspects of the business (product development, account management, development teams, and operations), on a number of projects throughout each release cycle.

REQUIREMENTS:

• Technical IT Background (Academic or recent experience)
• Recent hands-on Project Management / Delivery experience in a software development environment.
• Agile methodology experience.
• Excellent client-facing and internal communication skills.
• Good presentation skills.
• Excellent organizational skills including attention to detail and multi-tasking skills.
• Knowledge of the best practices for project management.
• High standards of both written and oral communication.
• Appreciation of both waterfall and Agile delivery methodologies, and the ability to apply them appropriately.
• IT orientated skill set.

JOB DESCRIPTION:

• Formulate action plan and solutions for ‘Platform System maintenance.
• Formulate action plan and solutions for ‘Platform System server maintenance.
• Formulate action plan and solutions for ‘Platform System system function development.
• Formulate action plan and solutions for ‘Platform System troubleshooting on incidents and problems.
• Ensure team members performance and outcome meet a defined schedule and quality.
• Ensure end-to-end service quality can meet the defined OLA/SLA.
• Analysis requirements and define developing items.
• Control developing progress to meet OLA/SLA or goal of the project.
• Version control via `GIT`.
• Contribute completed technical documents.
• Enhance team’s performance and technological level.
• Ensure the team can process incidents and problems within OLA/SLA.
• Provide Support 24/7 through shifting schedule or on call as business need and determined by management

REQUIREMENTS:

• Have 7 years of actual experience in online game development.
• Have 7 years of actual developing experience with Java Spring framework.
• Have 7 years of actual developing experience with Restful API development.
• Have 5 years of actual developing experience in API functions development.
• Have 5 years of actual developing experience with MySQL.
• Have 7 years of actual operational experience with system service maintenance.
• Have 5 years of experience in analyzing data flow.
• Have independent thinking.
• Have problem analysis and resolution capabilities for troubleshooting and debugging.

JOB DESCRIPTION:

• Developing functions as requirements and timeline for `Live-Game`.
• Maintain applications of `Live-Game` within OLA/SLA.
• Formulate action plan and solutions for ‘Platform System maintenance.
• Formulate action plan and solutions for ‘Platform System function development.
• Formulate action plan and solutions for ‘Platform System troubleshooting on incidents and problems.
• Version control via `GIT`.
• Contribute completed technical documents.
• Ensure end-to-end service quality can meet the defined OLA/SLA.
• Analysis requirements and define developing items.
• Enhance team’s performance and technological level.
• Be able to process incidents and problems within OLA/SLA.
• Provide Support 24/7 through shifting schedule or on call as business need and determined by management

REQUIREMENTS:

• Have 7 years of actual developing experience with Java Spring framework.
• Have 7 years of actual developing experience with Restful API development.
• Have 5 years of actual developing experience in API functions development.
• Have 5 years of actual developing experience with MySQL.
• Have 5 years of actual operational experience with system service maintenance.
• Have 3 years of experience in analyzing data flow.
• Have independent thinking.
• Have problem analysis and resolution capabilities for troubleshooting and debugging.

JOB DESCRIPTION:

• Developing functions as requirements and timeline for ‘iChips.
• Maintain applications of ‘iChips’ within OLA/SLA.
• Use ‘GIT to do version control.
• Formulate action plan and solutions for ‘iChips’ maintenance.
• Formulate action plan and solutions for ‘iChips’ server maintenance.
• Formulate action plan and solutions for ‘iChips’ system function development.
• Formulate action plan and solutions for ‘iChips’ troubleshooting on incidents and problems.
• Contribute completed technical documents.
• Ensure end-to-end service quality can meet the defined OLA/SLA.
• Analysis requirements and define developing items.
• Enhance team’s performance and technological level.
• Be able to process incidents and problems within OLA/SLA.
• Provide Support 24/7 through shifting schedule or on call as business need and determined by management

REQUIREMENTS:

• Have 2 years actual developing experience with PHP Lumen.
• Have 2 years actual developing experience API functions development.
• Have 2 years actual developing experience with MySQL.
• Have 1-year actual operational experience with system service maintenance.
• Have 1-year experience in analyzing data flow.
• Have independent thinking.
• Have problem analysis and resolution capabilities for troubleshooting and debugging.

JOB DESCRIPTION:

• Developing functions as requirements and timeline for ‘iChips’.
• Maintain applications of ‘iChips’ within OLA/SLA.
• Formulate action plan and solutions for ‘iChips’ maintenance.
• Formulate action plan and solutions for ‘iChips’ server maintenance.
• Formulate action plan and solutions for ‘iChips’ system function development.
• Formulate action plan and solutions for ‘iChips’ troubleshooting on incidents and problems.
• Version control via ‘GIT’.
• Contribute completed technical documents.
• Ensure end-to-end service quality can meet the defined OLA/SLA.
• Analysis requirements and define developing items.
• Enhance team’s performance and technological level.
• Be able to process incidents and problems within OLA/SLA.
• Provide Support 24/7 through shifting schedule or on call as business need and determined by management

REQUIREMENTS:

• Have 5 years of actual developing experience with PHP Lumen.
• Have 5 years of actual developing experience with MySQL.
• Have 5 years of actual developing experience in API functions development.
• Know how to use ‘GIT to do version control.
• Have 3 years of actual operational experience with system service maintenance.
• Have 3 years of experience in analyzing data flow.
• Have independent thinking.
• Have problem analysis and resolution capabilities for troubleshooting and debugging.

JOB DESCRIPTION:

• Developing functions as requirements and timeline for ‘iChips’.
• Maintain applications of ‘iChips’ within OLA/SLA.
• Use ‘GIT to do version control.
• Formulate action plan and solutions for ‘iChips’ maintenance.
• Formulate action plan and solutions for ‘iChips’ server maintenance.
• Formulate action plan and solutions for ‘iChips’ system function development.
• Formulate action plan and solutions for ‘iChips’ troubleshooting on incidents and problems.
• Contribute completed technical documents.
• Ensure end-to-end service quality can meet the defined OLA/SLA.
• Analysis requirements and define developing items.
• Enhance team’s performance and technological level.
• Be able to process incidents and problems within OLA/SLA.
• Provide Support 24/7 through shifting schedule or on call as business need and determined by management

REQUIREMENTS:

• Have 2 years of actual developing experience with PHP Lumen.
• Have 2 years of actual developing experience API functions development.
• Have 2 years of actual developing experience with MySQL.
• Have 1 year of actual operational experience with system service maintenance.
• Have 1 year of experience in analyzing data flow.
• Have independent thinking.
• Have problem analysis and resolution capabilities for troubleshooting and debugging.

JOB DESCRIPTION:

• Formulate action plan and solutions for Operation Support System Maintenance.
• Formulate action plan and solutions for Operation Support System server maintenance.
• Formulate action plan and solutions for Operation Support System function development.
• Formulate action plans and solutions for Operation Support System troubleshooting on incidents and problems.
• Ensure team members performance and outcome meet a defined schedule and quality.
• Ensure end-to-end service quality can meet the defined OLA/SLA.
• Analysis requirements and define developing items.
• Control developing progress to meet OLA/SLA or goal of the project.
• Contribute completed technical documents.
• Enhance team’s performance and technological level.
• Ensure the team can process incidents and problems within OLA/SLA.
• Provide Support 24/7 through shifting schedule or on call as business need and determined by management

REQUIREMENTS:

• Have 5 years of actual experience in online game development.
• Have 7 years of actual developing experience with Java Spring framework.
• Have 7 years of actual developing experience with Java Restful API development.
• Have 5 years of actual developing experience in API functions development.
• Have 5 years of actual developing experience with MySQL.
• Have 7 years of actual operational experience with system service maintenance.
• Have 5 years of experience in analyzing data flow.
• Have independent thinking.
• Have problem analysis and resolution capabilities for troubleshooting and debugging.

JOB DESCRIPTION:

• Formulate action plan and solutions for Operation Support System Maintenance.
• Formulate action plan and solutions for Operation Support System server maintenance.
• Formulate action plan and solutions for Operation Support System function development.
• Formulate action plans and solutions for Operation Support System troubleshooting on incidents and problems.
• Ensure team members’ performance and outcome meet a defined schedule and quality.
• Ensure end-to-end service quality can meet the defined OLA/SLA.
• Analysis requirements and define developing items.
• Control developing progress to meet OLA/SLA or goal of the project.
• Contribute completed technical documents.
• Enhance team’s performance and technological level.
• Ensure the team can process incidents and problems within OLA/SLA.
• Provide Support 24/7 through shifting schedule or on call as business need and determined by management.

REQUIREMENTS:

• Have 5 years of actual experience in online game development.
• Have 7 years of actual developing experience with Java Spring framework.
• Have 7 years of actual developing experience with Java Restful API development.
• Have 5 years of actual developing experience in API functions development.
• Have 5 years of actual developing experience with MySQL.
• Have 7 years of actual operational experience with system service maintenance.
• Have 5 years of experience in analyzing data flow.
• Have independent thinking.
• Have problem analysis and resolution capabilities for troubleshooting and debugging.

JOB DESCRIPTION:

• Infrastructure Monitoring:
• Provide 24-hour Operation Monitoring and alarm reporting by utilizing infrastructure monitoring technologies and surveillance software. (Server, Network, Application, API, Firewall, Security, Database, etc.)
• Fault Handling and escalation (identification and responding to faults on system and network, handling escalation through to resolution).
• Creation of daily availability and performance monitoring reports
• Application Monitoring:
• Responsible to monitor all video streams through mobile and desktop, dealer’s applications, players count, websites, and back-office and ensure the availability 24 hours.
• Responsible to monitor application events running on systems/servers
• Website monitoring and end-user experience
• Perform functionality testing on all products on both mobile and desktop; and proactively monitor changes
• Data Center Monitoring:
• Maintain proper housekeeping to Data Centers, Intermediate Racks, and storage rooms.
• Monitor and maintain environmental controls such as temperature and humidity inside Data Center Room.
• Monitor and troubleshoot resource threshold alerts.
• Monitor and track human activities and as well change inside the room or rack cabinet.
• Provide and track the security access for data center
• Service Operation:
• Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Supervisor/Team Leader.
• Correlate event tickets for any business impacts that may lead to an incident.
• Practice daily ITIL methodology and related practices like Incident, Event, and Change Management.
• Ensure timely resolution to event tickets and regular follow-up to support team.
• Responsible for documenting and escalating events and incidents to proper management by creating tickets using ticketing system until reaching resolution.
• Participate in reviewing the details and information of tickets
• Work with internal and external technical and service teams to create and/or update knowledge base articles.
• Properly collect and store relevant data on performance metrics, service levels, server status and both planned and unplanned system outages.
• Active updating on worksheets and create and/or update knowledge base articles.
• Ensure the team can process incidents and problems within OLA/SLA.
• Provide Support 24/7 through shifting schedule or on call as business need and determined by management

REQUIREMENTS:

• Have 3 years actual operational and maintenance experience with 2 of an operating system as follows:

1. 1. CentOS
   2. Windows Servers

• Have 3 years actual operational and maintenance experience with 1 of databases as follows :

1. 1. MySQL
   2. PostgreSQL
   3. Oracle

• Have 3 years of actual experience on backup and restore operating systems and databases.
• Have 3 years’ actual experience as a system architect and integrations with 2 actual cases.
• Have 1-year actual operational experience with RDS on cloud service:

1. 1. Aliyun
   2. AWS
   3. GCP

• Have 1-year of experience in analyzing data flow.
• Have strong knowledge of TCP/IP.
• Have strong knowledge of Computer-science-introduction.
• Know how to develop with `bash shell script`.
• Know how to use `regular expression` with actual operational experience.
• Know how to use `Jenkins` with actual operational experience.
• Know how to use `GIT`.
• Have 3 years of experience in PHP installation and configuration.
• Have 3 years of experience in NGINX installation and configuration.
• Have 3 years of experience in Java installation and configuration.
• Have independent thinking.
• Have problem analysis and resolution capabilities for troubleshooting and debugging.

JOB DESCRIPTION:

• Lead the projects initiated by the Network Team efficiently
• Evaluates network activities with caution and enough prudence
• Design and deploy functional networks (LAN, WLAN, WAN)
• Configure and install routers and other network devices
• Monitor network performance and integrity
• Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure
• Automate tasks and monitor their effectiveness
• Mentor team members on technical issues
• Create, oversee and test security measures (e.g. access authentication and disaster recovery)
• Communicate with users when needed
• Maintain complete technical documentation
• Suggest improvements to network performance, capacity, and scalability
• Designing and implementing new network solutions and/or improving the efficiency of current networks
• Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS, and DHCP
• Procuring network equipment and managing subcontractors involved with network installation
• Configuring firewalls, routing, and switching to maximize network efficiency and security
• Maximizing network performance through ongoing monitoring and troubleshooting
• Arranging scheduled upgrades
• Investigating faults in the network
• Updating network equipment to the latest firmware releases
• Reporting network status to key stakeholders

REQUIREMENTS:

• Not more than 35 years of age
• Bachelor’s / College Degree in Information Technology, Information System, or Computer Science
• 2 to 3 years of gaming experience is an advantage
• Designing and implementing new network solutions and/or improving the efficiency of current networks. Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS, and DHCP
• Designing and implementing new network solutions and/or improving the efficiency of current networks. Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS, and DHCP
• Designing and implementing new network solutions and/or improving the efficiency of current networks. Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS, and DHCP
• Able to manage live streaming and Gaming PC issues. Also, able to manage people.

JOB DESCRIPTION:

• Experience on software development theory (SDLC)
• Knowledgeable on debugging skills
• Should be able to work closely with the development team to suggest improvements within the overall vision for the project
• Coordinates with the QA Team for system functional testing and escalation of software bugs
• A solid understanding of issue management systems and version control
• Good knowledge and up-to-date with the developments in the development domain
• A good understanding of security, including the correct way of handling passwords, separating systems, securing data, etc.
• Good knowledge to Enterprise design patterns
• Ability to componentize software products (web/mobile – IOS/Android) and break it into functional parts
• Has the ability to recommend the correct technologies to use for a project

REQUIREMENTS:

• Candidate must possess at least Bachelor’s/College Degree in Computer Science/Information Technology or equivalent
• At least 1 Year (s) of working experience in the related field is required for this position
• Preferably 1-2 Years Experienced Employee specialized in IT/Computer – Software or equivalent
• Experience in online gaming environment is a plus
• Very strong verbal and written communication skills
• Fully fluent in English and able to understand and be easily understood in spoken and written English
• High energy, strong work ethics and a team player

JOB DESCRIPTION:

• Create initial and detailed test cases and reports.
• Escalate issues to internal teams such as Mid, Senior or QA Leads to come up with solutions.
• Participate in the execution of testing and investigating of bugs found.
• Knowledgeable in step by step process on creating bug tickets.
• Should know the priority and severity of the bugs.
• Always look for the system requirements to make sure that you are testing the right product.
• Perform thorough regression testing when bugs are resolved.
• Know how to manage and estimate time.
• Knowledgeable in prioritizing tasks and projects.
• Create and submit Project Reports through email.
• Have the initiative to learn and explore something new.

REQUIREMENTS:

• Have the ability to plan, organize, and structure work.
• Highly skilled in Excel, Word, and other word processing software programs.
• Hands on experience with in databases, web development and user support.
• Background in Web Application Development, Flash Development, and Mobile Application Development.
• Knowledge in different Operating Systems (Windows, MacOS, Linux).
• Showcase good analytical and evaluative skills in tasks.
• Showcase good written and oral communication skills.
• Ability to do multitasking.
• Ability to focus on deadlines and deliverables.
• Willingness to be trained.
• Proven ability to be flexible and work hard, both independently and in a team environment, in a high pressure on-call environment with changing priorities.
• Willingness to work occasionally outside of normal business hours or in a shifting schedule.
• Have good interpersonal skills.
• 1- 4 years of work experience in Software Testing.
• Knowledge of any programming language is a plus.
• Knowledgeable in Automation Testing (Robot Framework, Selenium, Sikuli using PyCharm or Eclipse).
• Excellent English oral and written communication skills.
• Mandarin speaking (verbal and written) is a huge plus.
• Experience in online gaming is a huge plus.

JOB DESCRIPTION:

• Creation of Wordpress Plugins, Themes, and Layout (but not limited).
• Modifying existing code with new features available in current and future deployments of PHP/MySQL
• Write clean well-designed code
• Produce detailed specifications.
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
• Contribute in all phases of the development lifecycle.
• Develop and deploy new features to facilitate related procedures and tools if necessary

REQUIREMENTS:

• Proven software development experience in PHP for 2 years up.
• Experience of 1 year up in Laravel and Lumen.
• Experience of 1 year up WORDPRESS API creation but not limited.
• Good understanding in creating API / Web Services with security standards.
• Good understanding of SOLID principles of programming.
• Experience on web technologies including HTML, Bootstrap (CSS), Javascript, AJAX, JQuery, lodash.
• Experience on implementation of Unit Testing.
• Must have self-initiative to do rigid testing.
• Good understanding of version control tools like GIT.
• Passion for best design and coding practices and a desire to develop new bold ideas.
• Good knowledge of relational databases like mysql.
• Comfortable in creating systems documentation
• Comfortable with both object oriented and procedural programming methodologies.
• Must have passion in coding and programming. NOT a bundy clock person
• Above average problem-solving skills
• Must have knowledge how to debug bugs of others’ works.
• Must know how to investigate issues/bugs of others’ works

JOB DESCRIPTION:

• Monitor IT Servers and Systems – One of the primary responsibilities of the IT operations manager is monitoring an organization’s servers, networks, and computer systems for irregularities and performance issues. The IT operations manager assesses system data and error logs, along with user reports, to determine areas for improvement or repair. In this aspect of the role, an IT operations manager may also determine when systems or servers are due for upgrades.
• Direct IT Technicians – Another important duty of the IT operations manager is directing the activities of IT technicians, both to directly support end users and to assist with IT department upgrades and directives. An IT operations manager assesses current department needs and help desk inquiries and assigns personnel to resolve each issue. In organizations that require 24-hour IT support, the operations manager may also develop and implement technician schedules.
• Develop Department Policies – Many IT operations managers develop IT policies and procedures to ensure that the department operates effectively and reliably. In some IT departments, this process can include developing service level agreements (SLAs) for the help desk. An IT operations manager may also develop guides for users and technicians, such as FAQ documents or employee handbooks for IT department personnel.
• Resolve Help Desk Escalations – IT operations managers may provide direct user support by handling help desk or service desk escalations. If IT technicians are unable to successfully resolve a user’s issue, the IT operations manager will assess the situation and devise a solution to the problem, which could include equipment replacement or repair if the problem is related to the end user’s hardware or software.
• Negotiate Vendor Contracts – Many IT operations managers also play a direct role in negotiating contracts with IT service providers. In this aspect of the role, the IT operations manager assesses department and business needs related to equipment and services and presents them to vendors. The IT operations manager compares pricing and vendor bids with their department’s budget, determines which vendors offer the most advantageous terms, and negotiates rates with those vendors.
• Oversee Upgrades and Installations – Finally, IT operations managers support IT department activities while upgrading systems and servers and migrating the organization’s data. They may introduce new methods to streamline the upgrade process, monitor the system to ensure that it remains stable and usable, and maintain data security through the migration process.

REQUIREMENTS:

• Technical skills – IT operations managers should have extensive training on computer software and hardware, including servers and systems, to successfully lead IT departments
• Team leadership – because they direct and lead teams of IT technicians, IT operations managers should be able to effectively manage IT personnel and set department priorities
• Process enhancement – in this role, IT managers develop and implement policies and procedures for the IT department, so some familiarity with assessing and improving processes is vital
• Communication skills – IT operations managers should also be strong written and verbal communicators, able to communicate with team members, management personnel, and end users throughout the organization
• Problem-solving skills – this role also requires excellent problem-solving skills, especially when it comes to directly addressing user issues with software, hardware, and servers
• Budget management – IT operations managers oversee department budgets and capital expenditures, so they need strong financial management and budgeting skills

JOB DESCRIPTION:

• Formulate action plan and solutions for ‘Live-Game’ maintenance.
• Formulate action plan and solutions for ‘Live-Game’ server maintenance.
• Formulate action plan and solutions for ‘Live-Game’ system function development.
• Formulate action plan and solutions for ‘Live-Game’ troubleshooting on incidents and problems.
• Ensure team members performance and outcome meet a defined schedule and quality.
• Ensure end-to-end service quality can meet the defined OLA/SLA.
• Analysis requirements and define developing items.
• Control developing progress to meet OLA/SLA or goal of the project.
• Version control via `GIT`.
• Contribute completed technical documents.
• Enhance team’s performance and technological level.
• Ensure the team can process incidents and problems within OLA/SLA.
• Provide Support 24/7 through shifting schedule or on call as business need and determined by management

REQUIREMENTS:

• Have 5 years of actual experience in online game development.
• Have 7 years of actual developing experience with Java Spring framework.
• Have 7 years of actual developing experience with Java Restful API development.
• Have 5 years of actual developing experience in API functions development.
• Have 5 years of actual developing experience with MySQL.
• Have 7 years of actual operational experience with system service maintenance.
• Have 5 years of experience in analyzing data flow.
• Have independent thinking.
• Have problem analysis and resolution capabilities for troubleshooting and debugging.

JOB DESCRIPTION:

• Developing functions as requirements and timeline for `Live-Game`.
• Maintain applications of `Live-Game` within OLA/SLA.
• Formulate action plan and solutions for ‘Platform System maintenance.
• Formulate action plan and solutions for ‘Platform System function development.
• Formulate action plan and solutions for ‘Platform System troubleshooting on incidents and problems.
• Version control via `GIT`.
• Contribute completed technical documents.
• Ensure end-to-end service quality can meet the defined OLA/SLA.
• Analysis requirements and define developing items.
• Enhance team’s performance and technological level.
• Be able to process incidents and problems within OLA/SLA.
• Provide Support 24/7 through shifting schedule or on call as business need and determined by management

REQUIREMENTS:

• Have 7 years of actual developing experience with Java Spring framework.
• Have 7 years of actual developing experience with Restful API development.
• Have 5 years of actual developing experience in API functions development.
• Have 5 years of actual developing experience with MySQL.
• Have 5 years of actual operational experience with system service maintenance.
• Have 3 years of experience in analyzing data flow.
• Have independent thinking.
• Have problem analysis and resolution capabilities for troubleshooting and debugging.

JOB DESCRIPTION:

• Developing functions as requirements and timeline for “Live-Game’.
• Maintain applications of ‘Live-Game’within OLA/SLA.
• Formulate action plan and solutions for ‘Live-Game’ maintenance.
• Formulate action plan and solutions for ‘Live-Game’ system function development.
• Formulate action plan and solutions for ‘Live-Game’ troubleshooting on incidents and problems.
• Version control and management via ‘GIT.
• Contribute completed technical documents.
• Ensure end-to-end service quality can meet the defined OLA/SLA.
• Analysis requirements and define developing items.
• Enhance team’s performance and technological level.
• Be able to process incidents and problems within OLA/SLA.
• Provide Support 24/7 through shifting schedule or on call as business need and determined by management

REQUIREMENTS:

• Have 7 years actual developing experience in HTML5/JavaScript ES6/TypeScript.
• Familiar with ‘Object Oriented Programming’.
• Have 7 years actual developing experience in Webpack/Gulp/Rollup
• Familiar with ‘GIT.
• Have 5 years actual experience in online game development.
• Have 5 years actual experience on frontend development with game engine as follows

1. 1. Layabox
   2. Egret
   3. COOCs
   4. ActionScript 3.0

• know how to use ‘GIT’ to do version control and management.
• Have independent thinking.
• Have problem analysis and resolution capabilities for troubleshooting and debugging.

JOB DESCRIPTION:

• Developing functions as requirements and timeline for ‘Live-Game’.
• Maintain applications of ‘Live-Game’ within OLA/SLA.
• Formulate action plan and solutions for ‘Live-Game’ maintenance.
• Formulate action plan and solutions for ‘live-Game’ system function development.
• Formulate action plan and solutions for ‘Live-Game’ troubleshooting on incidents and problems.
• Version control via ‘GIT’.
• Contribute completed technical documents.
• Ensure end-to-end service quality can meet the defined OLA/SLA.
• Analysis requirements and define developing items.
• Enhance team’s performance and technological level.
• Be able to process incidents and problems within OLA/SLA.
• Provide Support 24/7 through shifting schedule or on call as business need and determined by management

REQUIREMENTS:

• Have 5 years of actual developing experience with Java Spring framework.
• Have 5 years of actual developing experience with Restful API development.
• Have 5 years of actual developing experience in API functions development.
• Have 5 years of actual developing experience with MySQL.
• Have 3 years of actual operational experience with system service maintenance.
• Have 3 years of experience in analyzing data flow.
• Have independent thinking.
• Have problem analysis and resolution capabilities for troubleshooting and debugging.