Department: Retail Operations
Full job description
- Ensure the shift is adequately staffed.
- Develop and assign tasks to staff members, oversee completion of tasks.
- Resolve customer issues and approve exceptions to policy for coupons, returns, etc.
- Train new hires and create development opportunities for experienced staff members
- Provide recognition and constructive feedback throughout the shift as appropriate
- Coordination & reports operational concern and employee infraction.
JOB QUALIFICATIONS:
- 1-2 years of experience in a retail setting
- College degree holder of any business management profession
- Demonstrated ability to deliver excellent customer service.
- Strong verbal and written communication skills
- Ability to make decisions quickly and confidently based on company policies and practices.
- Experience with organizing and assigning shift tasks and holding staff members accountable for completion.
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