CSR – Upfront

Department: Admin

Full job description


Customer Service

  • Responsible for helping customers with questions or concerns regarding our App and company services.
  • Respond to customer calls and emails and answer questions about services.
  • Provides quick response to inquiry.
  • Handles customer concerns or complaints. Process and release refund as necessary.
  • Maintain an accurate Customer Relationship Management (CRM) database. Regularly update client’s information.
  • Monitor delivery to clients.
  • Monitor the Upfront dashboard (delivery, sales, top-up, and new user).
  • Perform general administrative tasks.
  • Other tasks that may be assigned from time to time.

Delivery Service

  • Assists Rider’s concerns and queries regarding the Upfront app and company services.
  • Monitors Rider’s location and status of delivery.
  • Updates Rider’s delivery monitoring
  • Track delivery with real-time ETA’s
  • Monitor the top-up balance of Riders.
  • Daily monitoring of the Upfront dashboard


  • Graduate of any four-year business-related course.
  • With at least two (2) years of working experience handling similar roles in logistics or delivery service companies.
  • Computer literate. Well-versed in Microsoft Office.
  • Excellent analytical skills and decision-making ability.
  • Excellent time management abilities.
  • Good interpersonal and customer service skills.
  • Excellent communication skills.
  • Can work with minimal supervision.


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