Department: Clinic
DUTIES AND RESPONSIBILITIES:
- Address customer’s concerns accurately and timely.
- Ensuring accuracy of information and process alignment between CS and other teams within the company.
- In charge of customer complaints.
- Make incident reports timely
- Coordinate with another department if there is a technical issue
- To assist clients with operation problems.
JOB SPECIFICATION:
- Experience in the Customer Service field
- Strong verbal and written communication skills in English and Chinese
- Possesses strong attention to detail, leadership, problem solving and analytical skills.
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