Department: Admin
Full job description
JOB RESPONSIBILITIES:
Customer Service
- Responsible for helping customers with questions or concerns regarding our App and company services.
- Respond to customer calls and emails and answer questions about services.
- Provides quick response to inquiry.
- Handles customer concerns or complaints. Process and release refund as necessary.
- Maintain an accurate Customer Relationship Management (CRM) database. Regularly update client’s information.
- Monitor delivery to clients.
- Monitor the Upfront dashboard (delivery, sales, top-up, and new user).
- Perform general administrative tasks.
- Other tasks that may be assigned from time to time.
Delivery Service
- Assists Rider’s concerns and queries regarding the Upfront app and company services.
- Monitors Rider’s location and status of delivery.
- Updates Rider’s delivery monitoring
- Track delivery with real-time ETA’s
- Monitor the top-up balance of Riders.
- Daily monitoring of the Upfront dashboard
QUALIFICATIONS:
- Graduate of any four-year business-related course.
- With at least two (2) years of working experience handling similar roles in logistics or delivery service companies.
- Computer literate. Well-versed in Microsoft Office.
- Excellent analytical skills and decision-making ability.
- Excellent time management abilities.
- Good interpersonal and customer service skills.
- Excellent communication skills.
- Can work with minimal supervision.
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