Department: IT
This team is looking for experienced MIS Engineer who can work onsite. He or she will work with the EUS team and initiate planning, coordination, design, task delegation. Also, responsible for basic tasks including setup, maintenance and improvement of business and end user computing operations and requirements such as physical desktops, laptops, mobile device, virtual desktop infrastructure, printers, photocopiers and computer peripherals. You will be assigned on a 24/7 shifting schedule to support end user hardware and applications, will be a part of end user support team innovation projects as a project implementer.
DUTIES AND RESPONSIBILITIES:
- Installing, configuring, supporting, troubleshooting end user hardware and applications.
- Windows OS, MS Office SWs, Antivirus, VPN, software updates.
- Initiate planning, coordination, design, task delegation, reviewing work of subordinates.
- Provide technical support for all departments issues related to PC environment.
- Provide solutions within SLAs for tickets assigned to the back office IT support.
- Monitoring and managing all of the organization’s end user devices and asset inventory.
- Create and update technical documentation such as Knowledgebase articles, diagrams and guidelines.
- Lead and initiate projects related improvements in PC security, performance, capacity and reliability.
- First responder for PC or basic network related issues or incidents
- Perform basic LAN and WLAN monitoring, troubleshooting and maintenance.
- User account management(AD, Collaboration SWs)
- Virtual Desktop Management, managing Windows 10 image template per department.
- Manage the list of software needed on each department.
- Test and evaluate new technology.
- Any other task or responsibilities from the immediate supervisor
JOB REQUIREMENTS:
- Bachelor’s degree in IT / ECE / Computer Science, a related technical field, or equivalent practical experience.
- Excellent oral and written communication skills (English and Filipino).
- Ability to work with independently, and supervise / review the work of others
- Advanced knowledge in PC, Windows, network administration and architecture.
- Familiarity with Windows settings, configuration, imaging, upgrade, firmware update.
- Familiarity with Active Directory including Group Policy and backup.
- Experience with asset management(CMDB)
- Familiarity with TCP/IP, DHCP, VPN.
- Aggressive learner and problem solver.
- 3+ years experience as a MIS / IT support engineer
- Experience in centralized Mac administration with AD
- Microsoft related certifications
- ITIL v4 Foundation certification.
- Experience in PC / device management solutions such as MDM.
- Experience in Network Access Control solutions.
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